Contact Us

We’re a very small company, so we can’t offer round-the-clock support, but the contact form on this page is the best way to reach us. Send us your message and we’ll get back to you as quickly as we can. During holiday periods this may take longer than usual.

For the fastest help, please include your order number if you have one, the email address used for your order, and a brief description of the problem.

Postal address
Although we’re based in France, we speak English. And some French too.
SARL Pristine Audio
144 rue de l’Eglise
24610 SAINT MEARD DE GURCON
France

For issues relating to CDs and CD orders, please use the contact form and mention that your enquiry concerns a CD order.

For download, subscription or account-access issues, please use the contact form and tell us which recording you are trying to access, which format you downloaded, and whether you are using Windows, Mac, iPhone, iPad, Android or another device.

Useful help pages:
Finding your downloads
FLAC for Windows
FLAC for Mac
Subscriptions