Privacy Policy

1. Who we are

The data controller responsible for your personal data is:

SARL Pristine Audio
144 rue de l’Eglise
24610 Saint-Méard-de-Gurçon
France

Email: andrew@pristineaudio.com

2. Information we collect

We collect personal information only where it is needed to provide our services, process orders, manage customer accounts, supply downloads, dispatch CDs, provide customer support, comply with legal obligations, or communicate with you where permitted.

Information you provide to us

This may include:

• Your name
• Your email address
• Your billing and delivery address
• Your telephone number, if supplied during checkout or correspondence
• Your order details
• Your account login details
• Your subscription details
• Messages you send to us through email or contact forms
• Newsletter subscription preferences

Information collected automatically

When you visit our website, certain technical information may be collected automatically. This may include:

• Your IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time and date of visits
• Referring website or search engine
• Cookie and usage data

This information helps us operate the site, improve security, diagnose technical problems, and understand how visitors use the website.

3. How we use your information

We use personal data for the following purposes:

• To process and fulfil orders
• To provide access to digital downloads
• To manage customer accounts
• To provide Digital Music Collection subscriptions and related services
• To dispatch CDs and other physical products
• To process payments securely through third-party payment providers
• To provide customer support
• To respond to enquiries
• To send order confirmations, account messages and service notices
• To send newsletters or marketing emails where you have subscribed or where permitted by law
• To improve the website and services
• To prevent fraud, abuse or unauthorised access
• To comply with legal, tax and accounting obligations

4. Legal basis for processing

Where the General Data Protection Regulation applies, we process your personal data on one or more of the following legal bases:

• Contract: where processing is necessary to fulfil an order, provide downloads, manage your account or supply a subscription.
• Consent: where you have given permission, for example by subscribing to a newsletter.
• Legitimate interests: where processing is necessary for the operation, security and improvement of our business and website, provided those interests are not overridden by your rights.
• Legal obligation: where we are required to keep records or disclose information by law.

5. Payments

Payments are processed by third-party payment providers. We do not store your full payment card details on our own systems.

Payment information is handled directly by payment providers such as Shopify Payments, Stripe, PayPal or other payment services available at checkout. Their use of your personal information is governed by their own privacy policies and security procedures.

6. Shopify and other service providers

Our online store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to sell products and services to you, process orders, manage accounts and provide access to digital products.

We may also use trusted service providers for:

• Website hosting and e-commerce services
• Payment processing
• Digital download delivery
• Email and newsletter delivery
• Customer support
• Shipping and fulfilment
• Analytics and website performance
• Security and fraud prevention

These providers may process personal data only as needed to provide services to us and are expected to protect that data appropriately.

7. Digital downloads and subscriptions

When you buy a download, receive a download with a CD purchase, or use a Digital Music Collection subscription, we process the information needed to make those recordings available through your account.

This may include your order history, download entitlements, subscription status, account email address and records of which recordings have been added to your account.

8. Newsletters and marketing emails

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may send you emails about new releases, offers, subscription information and Pristine Classical news.

You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

9. Cookies

Our website uses cookies and similar technologies. Cookies are small files placed on your device that help the website function and help us understand how it is used.

Cookies may be used for:

• Keeping items in your cart
• Allowing you to sign into your account
• Remembering preferences
• Securing the website
• Processing checkout
• Measuring site performance
• Understanding visitor behaviour

You can configure your browser to refuse some or all cookies. However, if you block essential cookies, parts of the website may not work correctly, including the cart, checkout and account features.

10. Analytics and usage data

We may use analytics tools to understand how visitors use the website and to improve its performance. Analytics data may include pages visited, time spent on the site, browser information, device type and approximate location derived from IP address.

Where possible, analytics information is used in aggregated or pseudonymised form.

11. Sharing your information

We do not sell your personal data.

We may share personal information only where necessary:

• With service providers who help us operate the website and fulfil orders
• With payment processors to complete transactions
• With delivery services to ship physical products
• With technical providers who supply download, account, email or security services
• Where required by law, court order or a lawful request from public authorities
• To protect the rights, property or safety of SARL Pristine Audio, our customers or others
• In connection with a merger, sale or transfer of all or part of the business

12. International transfers

Some of our service providers may process data outside France, the European Union or the European Economic Area. Where personal data is transferred internationally, we rely on appropriate safeguards where required, such as adequacy decisions, contractual protections or other lawful transfer mechanisms.

13. How long we keep your data

We keep personal information only for as long as necessary for the purposes described in this policy, including to fulfil orders, provide account access, maintain download entitlements, comply with legal obligations, resolve disputes and maintain business records.

Order, accounting and tax records may be kept for the period required by applicable law. Account and download entitlement records may be kept for as long as your account remains active or as long as needed to allow continued access to purchased downloads.

Newsletter data is kept until you unsubscribe or ask us to remove it, subject to any legal or technical records we may need to retain.

14. Security

We take reasonable steps to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration or destruction.

No method of transmission over the Internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

15. Your rights

Depending on where you live and the laws that apply, you may have rights over your personal data. These may include:

• The right to access personal data we hold about you
• The right to correct inaccurate or incomplete data
• The right to request deletion of your data
• The right to object to certain processing
• The right to restrict processing
• The right to withdraw consent where processing is based on consent
• The right to data portability where applicable
• The right to lodge a complaint with a data protection authority

To exercise these rights, please contact us at: andrew@pristineaudio.com.

We may need to verify your identity before responding to a request.

16. Children’s privacy

Our website and services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us and we will take appropriate steps to remove it where required.

17. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies or practices of those websites. We recommend that you review the privacy policy of any third-party site you visit.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

You are advised to review this page periodically for any changes.

19. Contact us

If you have any questions about this Privacy Policy or how we handle personal data, please contact:

SARL Pristine Audio
144 rue de l’Eglise
24610 Saint-Méard-de-Gurçon
France

Email: andrew@pristineaudio.com