Subscriptions
Keep listening, keep collecting
Pristine subscriptions are designed for listeners who want regular access to our historical classical recordings without placing a separate order every time. You can stream from the Pristine catalogue, keep a Digital Music Collection up to date, or manage an existing subscription from your account.
Which subscription do I need?
Pristine Streaming
Pristine Streaming gives you online listening access to music from the Pristine catalogue. It is intended for listeners who want to explore and play recordings through the website rather than download and store files.
- Listen online from the Pristine Streaming section of the website.
- Monthly subscription available.
- Annual subscription option available.
- Can be started from the Pristine Streaming page or from your account.
DMC update subscriptions
Digital Music Collection update subscriptions are for owners of the Pristine Audio Digital Music Collection. They are designed to keep your collection up to date as new Pristine releases are added to the catalogue.
- Available only to verified Digital Music Collection purchasers.
- Digital-only option for downloading new and existing releases.
- DVD plus digital option with monthly discs by post.
- Includes access to add eligible Pristine recordings to your downloads without further payment.
How to subscribe
Subscription payments are taken automatically. You may not receive a separate email for every monthly payment, so your account subscription history is the best place to check your status and payment record.
Digital Music Collection subscribers: adding new recordings
If you have a Digital Music Collection update subscription, you can add eligible Pristine recordings to your account without making an additional payment. This is done from the individual page for the recording you want.
Where to find your downloads
When you sign in, you now arrive first at your account page. This page may show recent orders or purchases. Your download files are reached through a separate link.
From your account page
- Sign in using My Account.
- On the account page, choose My Downloads.
- This opens the page headed My Music.
- Use the Downloads tab to find and download your recordings.
On the My Music page
Each recording normally shows the album title, cover image and the download formats available for that release. Depending on the recording, these may include MP3, 16-bit FLAC, 24-bit FLAC and cue files.
Some releases may not be available in every format.
Managing or cancelling a subscription
Check subscription status
Sign in to My Account, open My Subscriptions, then use Manage Subscription History to see current and previous subscriptions and transactions.
Cancel a subscription
Sign in to My Account, open My Subscriptions, then choose Manage Subscription History. Use the cancellation option shown there for the subscription you wish to stop.
Your access normally continues until the end of the period already paid for.
Change card or payment method
To change the card used for a subscription, cancel the existing subscription first, then start a new subscription with the new payment method after the current paid period ends.
PayPal or card?
PayPal can be convenient for subscriptions because it is less affected by card expiry dates. Card payments remain available and are handled securely by our payment provider.
Frequently asked questions
Can I subscribe to Digital Music Collection updates without owning the Digital Music Collection?
No. Digital Music Collection update subscriptions are available only to purchasers of the Pristine Audio Digital Music Collection. Once your purchase has been verified, the relevant subscription options are enabled on your Pristine account.
Does a DMC subscription automatically download new releases to my computer?
No. It gives you access to add and download recordings without further payment, but files are not pushed automatically onto your computer. You still choose the recordings you want and download them from My Downloads.
I clicked Add to my account, but I cannot see the recording in Orders. Has it failed?
Not necessarily. A DMC addition may not appear as a normal purchase in your order list. Open My Downloads and look on the My Music page instead.
Why do I need to sign in?
Downloads and subscription access are linked to your Pristine account, so the website needs to know who you are before it can show your music or subscription options.
Why does the sign-in process use a code?
The current account system uses verification codes rather than the old password-only sign-in. If you are offered a text-message code, this may be quicker than waiting for an email code.
