Finding your downloads
Pristine Classical downloads
Finding your downloads
Sign in to your Pristine account and choose Download this order beside the purchase you want. This opens a page containing the downloads included with that order. To browse your complete library, including earlier purchases and subscription additions, choose My Downloads.
The quickest route to an order’s downloads
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Sign in to your Pristine account
Open My Account and sign in using the email address connected with your purchase. -
Find your order
On the Orders page, find the purchase you want. -
Choose Download this order
On a computer, this button appears beside each order. You can also open the order itself and use the large Download this order button in the Your downloads panel. -
Save your recording
The next page shows that order’s downloads. Choose the download you want, then save it to your device. For additional available formats, choose More download options.
On a phone: tap the three-dot More actions button beside the order and choose Download this order, or open the order and use the large download button at the top. The main navigation menu contains My Downloads.
Looking for all your downloads?
Choose My Downloads, directly below Orders in the account menu on a computer, or use the purple Download your purchases button above the order list. Both open your complete My Music library.
Use the Downloads tab to find your recordings and choose an available download. From an individual order’s download page, All my downloads takes you back to the full library.
Choosing your file format
If you own a lossless tier, you can choose FLAC, ALAC or WAV from My Downloads, at the quality you own. Choose your quality when buying and your file format when downloading. You do not need to buy the recording again to choose another lossless format at that quality.
Owning only the MP3 version does not unlock lossless formats. Choosing a different file format does not upgrade a 16-bit purchase to 24-bit.
After placing a new order
When you buy a download, it should be added to your account automatically. Open the order in your account and choose Download this order. You can also return through My Downloads. If the new order’s download page says no downloads are available yet, wait a few minutes and choose Check again.
For the smoothest experience
We recommend signing in before you place an order. That way your new download is attached to the correct account immediately, rather than wandering about the digital shrubbery looking for its owner.
Digital Music Collection subscribers
If you have a Digital Music Collection update subscription, eligible recording pages may show an Add to my account button beneath the normal purchase options.
This adds the recording to your downloads without further payment. It may not appear as a normal shop order, so please look in My Downloads rather than only checking your order history.
More information is available here: Subscriptions.
Why does my download say “Preparing”?
Some files are prepared when you request them. “Preparing” means we are getting your chosen format ready to download. Please allow a little time, particularly for larger recordings. If preparation does not finish or you see an error, contact downloadsupport@pristineclassical.com with the catalogue number and the format you chose.
Frequently asked questions
I can see my order but not my download. Where is it?
Choose Download this order beside the order, or open the order and use its download button. This takes you to the downloads included with that purchase. To see your full library, choose My Downloads.
I added a subscriber release but cannot find an order for it.
That is normal. Subscription additions may be added directly to your download library without creating a normal paid order. Check My Downloads.
Can I download the same recording again?
Yes. Use Download this order again, or find the recording in My Downloads. You do not need to buy the same download again. If an order-page download link has expired, use refresh this page to obtain a fresh link.
Which email address should I use?
Use the email address connected with your Pristine purchases. If you have used more than one email address over the years, your downloads may not all appear under the same login.
I still cannot find something. What should I send you?
Please send your order number if you have one, the recording title, and the email address you used for the purchase. That gives us the breadcrumbs we need.