Finding your downloads
Pristine Classical downloads
Finding your downloads
Your Pristine downloads are available from your account. Once you are signed in, open My Downloads to reach your personal My Music page, where your purchased recordings and subscription additions are stored.
The quickest route
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Sign in to your Pristine account
Click My Account at the top of the website and sign in using the email address connected with your purchase. -
Open My Downloads
Once signed in, choose My Downloads. This takes you to your personal My Music page. -
Find the recording
Your available recordings are listed on the My Music page. Choose the album or collection you want. -
Use the Downloads tab
Open the Downloads tab for that recording, then choose the format you want to download.
After placing a new order
When you buy a download, it should be added to your account automatically. You may also see links on the order confirmation page or in your order confirmation email, but the most reliable long-term home for your music is your account’s My Downloads section.
For the smoothest experience
We recommend signing in before you place an order. That way your new download is attached to the correct account immediately, rather than wandering about the digital shrubbery looking for its owner.
Digital Music Collection subscribers
If you have a Digital Music Collection update subscription, eligible recording pages may show an Add to my account button beneath the normal purchase options.
This adds the recording to your downloads without further payment. It may not appear as a normal shop order, so please look in My Downloads rather than only checking your order history.
More information is available here: Subscriptions.
Frequently asked questions
I can see my order but not my download. Where is it?
Open My Downloads. Downloads are managed on your My Music page, which is separate from the ordinary order list.
I added a subscriber release but cannot find an order for it.
That is normal. Subscription additions may be added directly to your download library without creating a normal paid order. Check My Downloads.
Can I download the same recording again?
Yes. Sign in, open My Downloads, choose the recording, then use the Downloads tab.
Which email address should I use?
Use the email address connected with your Pristine purchases. If you have used more than one email address over the years, your downloads may not all appear under the same login.
I still cannot find something. What should I send you?
Please send your order number if you have one, the recording title, and the email address you used for the purchase. That gives us the breadcrumbs we need.
